Refund Policy

At Jd Plant Eden, we take pride in the quality of our products and services. However, if something goes wrong, we’re here to help.

When Are Refunds or Exchanges Allowed?

We offer refunds or exchanges only in the following cases:

• The item was damaged during shipping

• You received the wrong item

Timeframe to Request a Refund or Exchange

You must contact us within 3 days of delivery to request a return, exchange, or refund.
Please include your receipt or proof of purchase when reaching out.

Return Conditions

To be eligible for a refund or exchange:

• The item must be unused

• It must be in its original condition with all tags or packaging intact

• You must provide clear photos of the damage or issue

Non-Refundable Items

We do not offer refunds or exchanges on items that:

• Are used or damaged after delivery

• Are returned without proper proof or beyond 3 days of delivery

How to Contact Us

To start a refund or exchange process, email us at contact@jdplanteden.com or message us on 0331 4455344 or Socials with your order details and photos .